Privacy policy.

• Your name, email, phone number and address.
• Your event date and details, if you're ordering for a wedding or event.
• Your body measurements, posture notes and fit preferences.
• Photos taken at your consultation and fittings, used to check posture and fit.
• What you order and how you paid. We don't keep your full card number: card payments are handled by our payment processor.
• Emails, messages and notes from our conversations with you.
• How you use our website, through cookies (see below).

• To book and remind you of appointments.
• To draft your pattern and make your garments.
• To fit and adjust them, now and on future orders.
• To take payment and keep the records the law requires.
• To send you our newsletter, only if you've agreed to it.
• To understand how people use our website and improve it.

We don't sell, rent or trade your personal information.

Our workshop in Hong Kong. Our master tailors there draft your pattern and make your garments, so we send them your name, measurements, posture notes, fitting photos and design details.

The companies whose tools we use. These include Squarespace (our website, forms and shop), Acuity Scheduling (bookings), Klaviyo (our newsletter), Google (Analytics and Ads), Meta (Facebook and Instagram) and our own client records system. Each one stores data only to provide its service to us.

Some of these are outside Canada, so your information may be stored or handled in other countries, including Hong Kong and the United States, and may be subject to the laws there.

We may also share information when the law requires it.

Our website uses cookies from Squarespace, Google Analytics and the Meta pixel. They tell us which pages people visit and whether our ads lead to bookings, and they let Google and Meta show our ads to people who have visited our site.

You can block or delete cookies in your browser settings, and adjust ad settings in your Google and Meta accounts.

We only send our newsletter if you've agreed to receive it, or where Canada's anti-spam law otherwise allows. Every email has an unsubscribe link, and you can also ask us to take you off the list. Appointment reminders and messages about your order aren't marketing, so they continue while you're a client.

We keep your measurements, pattern and fitting photos on file so we can make your next garment without starting again. They stay on file until you ask us to delete them. We keep order and payment records for as long as tax law requires.

Only team members who need your information to serve you can see it. Our systems are password-protected, and we ask the companies we work with to protect it too.

You can ask to see the personal information we hold about you, correct it, or have it deleted. Email info@modellobespoke.com and we'll reply within 30 days. If you ask us to delete your measurements and pattern, we'll need to measure you again for your next order.

Danny Bassi is responsible for privacy at Modello Bespoke. Email info@modellobespoke.com, or write to Modello Bespoke Suiting Ltd., 6680 152A Street, Unit 107, Surrey, BC V3S 7J1.

If you're not happy with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

We may update this policy. The date at the top shows when it last changed.